Terms & Conditions
This website, www.primaryhaircareproducts.com, is operated by Primary Haircare Products Limited, a company incorporated in England and Wales (registered number 000) with its registered address at Unit 6, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB and may be contacted at this address.
We appreciate your interest in the products and services on the site and your visit to the site.
Agreement
Using this website
If you have any queries regarding the site or of any of the information or materials contained on or in it, please contact us by email at sales@primaryhaircareproducts.com or by telephone on +44 (0) 7808 645 992.
The use of this site is subject to these Terms & Conditions which set out the basic rules that govern your use of the site. Please read the Terms & Conditions carefully, as your use of the site constitutes your agreement to be bound by the Terms & Conditions. If you do not agree to the Terms & Conditions, please do not use the site.
All prices in GBP Pounds Sterling (UK Pounds). Through Paypal we accept Visa, Delta, Switch, MasterCard and Solo. You may send your credit card information via the Internet. Our server uses a secure 128bit algorithm to encrypt your details.
Our shopping software uses cookies. You must have cookies turned on in your browser for the ordering system to work correctly.
Shipping And Handling
Our delivery service is via Royal Mail and available in mainland UK and Northern Ireland. If you are a customer based outside the UK, we will charge you relevant postage.
Delivery Schedule
We dispatch your order first class on the day of receipt if we have the item in stock. You will normally receive your order within 3 working days within the UK. We have no control over overseas postal services.
Tax
All orders are inclusive of all UK taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on the goods. We will not accept responsibility for any action taken by customs in your country. All international deliveries include a customs sticker notifying customs of the goods contained within the package. This is a customary requirement in the UK. We advise customers to be aware of the customs terms for their country of delivery.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee/Returns
Primary Haircare Products Ltd aims to ensure every product is created to the highest of standards and all of our products are rigorously checked and tested before being sold. However, should you need to return your product, we will deal with your issue as quick as possible.
All Primary Haircare Products electrical products carry a full 12 month warranty. This warranty is issued on a “return to base” understanding. This means that to get repairs, replacement of servicing you will need to return the goods to us.
Please follow the steps below, for any further information contact our customer service team:
Primary Haircare Products Customer Services,
Unit 6, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB
Tel: +44 (0) 7808 645 992
Email: sales@primaryhaircareproducts.com
Post your item back to us at the above address along with your receipt, a brief covering letter detailing the problem you are experiencing and include all of your contact details and return address. Once we have received your product we will endeavour to deal with your issue as efficiently as possible.
Please note: in busier periods, allow up to 14 working days for repair/replacement.
Regrettably we are unable to cover any postage costs for items returned outside of the UK.
